Customer help center

EVERYTHING TO KNOW
BEFORE WE PULL UP.

Clear answers about mobile setup, vehicle condition, pricing, payments, weather, and changing your appointment.

01

Before we arrive

01How should I prepare my vehicle?+

Remove personal belongings and valuables, make sure we can access the vehicle, and leave enough clear space around it for the team to work safely.

02Do I need to provide water or power?+

We’ll confirm what is needed for your selected package before the appointment. If your location has any restrictions, include them with your booking request.

03Where can you detail my vehicle?+

We can work in a driveway or approved private parking area with safe space around the vehicle. Workplace appointments require permission from the property owner or manager.

02

Services and timing

01How long will my appointment take?+

Most mobile details take about 1.5 to 6 hours depending on the package, vehicle size, and condition. Paint enhancement and ceramic protection may take longer.

02What kinds of vehicles do you service?+

We care for daily drivers, cars, trucks, SUVs, family vehicles, classics, luxury vehicles, and performance vehicles.

03What if my vehicle has pet hair, stains, or heavy trash?+

Select every condition that applies when booking and upload helpful photos. Extra time or a condition charge may apply, and we’ll discuss that before beginning the work.

03

Pricing and payment

01Are the prices on the site final?+

Prices shown are starting prices. Vehicle size, condition, requested add-ons, and travel can affect the final total. We confirm the service price before work begins.

02Does my deposit count toward the total?+

Yes. Your deposit is credited toward the final service price—it is not an additional fee. The remaining balance is the total price minus payments already received.

03How do I pay?+

Secure deposit and balance payment links are sent by email and open Stripe checkout. You’ll receive a payment confirmation after every successful payment.

04

Changes and weather

01What happens if the weather is bad?+

We monitor rain, wind, heat, and cold. If conditions would hurt the quality or safety of the detail, we’ll contact you and move the appointment to a better time.

02Can I reschedule without paying another deposit?+

Yes. Use the secure manage-booking link in your email to request a new date. Your existing deposit stays attached to the booking, subject to the cancellation and rescheduling policy.

03What happens if I cancel?+

Cancellation and deposit eligibility depend on how much notice is provided. Review the policy accepted during booking or contact us before cancelling if you are unsure.

Still deciding?

BOOK WITH CONFIDENCE.

Tell us what your vehicle needs. We’ll review the request and confirm the service before the appointment.

Start my booking